Returns

All goods supplied by NorfolkFootball are from official sources and are covered by the normal manufacturer warranty. If an exchange or refund is required you must contact us via email - sales@norfolkfootball.co.uk notifying us of the return and reasons why within 14 days of the goods being received, then the items should be returned to us in their original condition and packaging within 28 days of your purchase. (Exceptions can be arranged for Christmas and gift presents where the offices may be closed for a certain period. (Contact us on sales@norfolkfootball.co.uk for details).

Unfortunately we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach us. Please ensure you package your return appropriately to prevent any damage to the items or boxes.

For items returned as unsuitable, too big or too small we will refund the monetary value of the goods only. If goods show signs of wear or are not in resalable condition they will not be accepted for return.

If after items are inspected they are deemed faulty or if NorfolkFootball has sent items incorrectly both original shipping costs and returns shipping costs will be refunded to you. If the original shipping cost was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights.

Please address return parcels to: Returns Department, NorfolkFootball Ltd, 23 Penfold Drive, Wymondham, Norfolk NR18 0WZ. Please mark the box with your original Invoice or Order Ref number.